Contact Us

At Columbia Estates we aim to provide you with great customer service and support. If you have a question we’re here to help.

HOLIDAY CLOSURE NOTICE – 24th December 2024 – 2nd January 2025

Our office will close at 2:00 PM on Tuesday, 24th December 2024 and reopen on Thursday, 2nd January 2025.

***EMERGENCY ASSISTANCE (24/7)***
Emergency Contact: +44 1344 949606

When calling our emergency line:
– Your call will be handled by our AI assistance system
– The AI will assess and route your call to the appropriate emergency contact
– All calls are recorded, and transcripts are reviewed by property managers
– The AI cannot process specific requests but will ensure you reach the right person

IMPORTANT: When speaking with contractors, always provide your reference in this format:
“Columbia AND [YOUR LANDLORD COMPANY NAME] AND [YOUR PROPERTY ADDRESS]”
(Include unit number and building/estate name)

NON-EMERGENCY MAINTENANCE
Please report all routine maintenance issues through our online portal:
https://columbia.fixflo.com

APPROVED EMERGENCY CONTRACTORS
• Electrical Emergencies
Smail & Richards
07797 723 503

• Plumbing Emergencies
Thomas Le Quesne
07797 716 119

We wish you a safe and happy holiday season. For any non-urgent matters, please contact us when we return on January 2nd, 2025.

Thinking of renting a Columbia home?

Any questions about a specific Columbia Estates home or development? Or would you like to arrange a viewing?  Contact us at info@columbia.je

Questions about your Columbia home?

For a list of our Frequently Asked Questions or to get in touch with your dedicated Customer Service team please sign in.

Fire or flood emergencies only dial 999 or +44(0)7700734200